Shipping Policy

Processing Time:

After receiving your order, we conduct strict quality control and inspection. The processing time varies with the complexity, design and size of a particular product. Larger orders will naturally take longer. It normally takes within 24 hours of business day for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, weekend holidays, national holidays, etc. If your order includes quite popular items that are experiencing stock availability issues, then the order can take 1-2 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.

Delivery Time:

Refers to the time it takes for items to be delivered from our warehouse center to their destination. We provide free standard delivery service for all orders.

We open online sales in most countries around the world, and we have overseas warehouses in the United States, Canada, Germany, Australia and United Arab Emirates. For your order, we will send it to you from the nearest overseas warehouse to you, so that the products can be delivered faster In your hands.

Country/Region	Shipping Time	Shipping Cost (USD)
United States(excluding islands), Canada, France, Germany, Italy, United Kingdom, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Spain, Turkey, Australia, New Zealand, Israel, Malaysia, Philippines, Singapore, South Korea, Thailand, Vietnam, Japan	5-12 Business Days	Free Shipping: $0.00
Brazil, Chile, Colombia, Cyprus, Mexico	10-15 Business Days	Weight<5kg: $29.90 5.01kg-10kg: $59.90 10.01kg-15kg: 99.90 15.1kg-20kg: $119.90
Saudi Arabia	6-15  Business Days	Weight<5kg: $150.00 5.01kg-10kg: $280.00 10.01kg-15kg: $400.00 15.01kg-20kg: $500.00

 

Note: Orders to remote areas would take a little longer to be delivered. Please note that the delivery time depends on the address specified for the order.

Any delivery date given by us is our best estimate only, and Herdio cannot be held liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order.

About Tax: For products NOT shipped from the local warehouses (the recipient's address and the shipping warehouse are not in the same area or not in the same country) and without any customs fees declaration, we do NOT be held responsible for any duties, taxes (including VAT) and brokerage fees (if need be). These charges are recipient’s responsibility.

Notification emails: Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email.

The shipping timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse. The items on your order will ship as they become available.

• If your item is in stock, your order is estimated to ship on the next business day. Delivery will vary based on your destination.
• If your item is not currently in stock, we will estimate your items shipping date before you place your order. We do not bill you until your order is ready to ship.
• If you have ordered multiple items with different ship readiness dates, you may receive separate shipments.
• Depending on shipment and delivery conditions, your order may ship when all items are ready to ship.
• Heavy and large items, which require pallets, may require additional time. These items will often be shipped with a tailgate. These items may require additional handling charges. With larger items, it is often useful to have two people to receive your product.

Free Shipping Eligibility

Free shipping offer on cart value above applies for orders fulfilled and shipped by herdio, excluding bulk orders and oversized items. Offer applies to shipping fees and does not include customs and handling fees where applicable. Offer is subject to change without notice.

Tracking Order

If you want to track your order, please email us and we will usually reply within 24 hours. Email: support@herdiotech.com

Undeliverable Packages

If you missed your delivery, here’s what will happen:

1. You will receive an email telling you when and where you can pick up the goods. For some items, the carrier will contact you to set up a delivery appointment or confirm order pickup.
2. Your order will either go to a nearby post office location or a carrier depot.
3. When you pick up your order, make sure you reference your order number and have a valid photo I.D.
4. When the carrier returns an undeliverable package to us, the customer is required to contact herdio Inside Sales at support@herdiotech.comto make other arrangements to avoid additional shipping charges.
5. If making a purchase for someone as a gift, it may be a good idea to notify him/her about the impending delivery to minimize confusion which lead to a refusal of the package. Please note; larger items will require a signature. If a signature can not be captured, the item will be deemed undeliverable.

Damaged Packaging Due To Shipping

Please remember to fully inspect the carton and physical product for any damage before accepting the shipment. If the product is damaged in any way, please reject the delivery and notify the inside sales team at support@herdiotech.com to make other arrangements.